We do our own quality control after we've received the inventory, here are some typical examples of what we deem as "imperfect."

• Grid lines not lining up, especially open spreads.
• Blemishes on the cover such as glue, stain, and glitter.
• Minor scratches on the gilded edge.
• Minor print stains/blemishes on pages.
• Separation of the cover and pages (can be seen at the spine). This is a cosmetic issue and does not affect the durability of the planner.

We select colors and layouts based on past sales data, manufacturing feasibility, and current inventory. Some options may be limited due to production constraints or existing stock, especially as we're a small and growing shop. As inventory clears and demand evolves, we’ll reassess and expand offerings when possible.

For 2026, this planner is available exclusively in hardcover. Based on customer feedback, we're actively exploring a softcover option!

We typically release new planners in vertical format first, then expand to other layouts based on customer demand. We've received numerous requests for a horizontal version and are currently evaluating this addition. Your feedback helps shape our future releases!

We receive very few requests for Sunday start planners. In comparison, there are way more people using Monday start and requests for other sizes. So we are designing based on demand from our customers.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Please note that international shipping can take anywhere from 2-4 weeks depending on various factors. However, delivery times may fluctuate during busy seasons or if there is an increased volume of orders within the postal network.
We encourage you to reach out to us for expedited international shipping options. We'll be happy to provide an estimate and arrange an alternate shipping method. 

Our standard processing time for all orders is within 5 business days, regardless of the chosen shipping option. Please be aware that this processing duration may be affected during collection launches, sale periods, or seasonal rushes (i.e. Christmas). It's important to note that the processing time refers to the time required to prepare your order for shipment, which is distinct from the shipping time itself. The expedited shipping option refers specifically to the shipping service offered by the postal carrier and does not impact the processing time of your order.

Sometimes packages are caught up at regional processing and distribution centers and this will delay any updates with the USPS tracking information. 

For shipments outside the U.S., packages are first sent to a USPS GlobalPost domestic distribution center, where they undergo sorting, processing, and bundling before being registered for international transit. During this stage, it’s normal for tracking updates to be temporarily delayed. Once the packages make their way through the postal network, the tracking information should begin to update!

For quality assurance, all Complete Planners are sealed before shipping. Once the seal is broken, the planner is no longer eligible for return, as we are unable to resell opened items.

If you have any questions or concerns before opening your planner, please don’t hesitate to reach out to us at info@sterling-ink.com.

Prior to returning items, please contact us at info@sterling-ink.com to discuss the issue with your order. Do not return items without prior communication.

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at info@sterling-ink.com for instructions.

Shipping costs for returning items are the responsibility of the customer and are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the refund amount.