COMMON PLANNER & NOTEBOOKS
Q: Are you sold out of the 2024 Common Planners?
A: We are low on inventory. We still need to do an inventory check of the remaining planners and aim to release the outstanding stock by mid January 2024. We'll make an announcement via our social media channels!
Q: Will undated be offered in all the layouts and cover colours?
A: Not right now as we still have some undated inventory to go through. Once we go through the inventory, we will reassess what the demand is for the undated and in which sizes. I am not sure if we will be able to create the exact replica of all of the SKUs that we had released for the 2024 planners in undated form yet as that is a lot of variety and so far we are seeing that the demand for undated is a fraction of that of the dated planners so we might not even meet the minimum to order these for all the sizes and variations.
Q: Will the notebooks be offered in the new cover colours?
A: We still have existing notebook inventory to go through before we can order new ones. As we are still a very small and young shop, we cannot keep on bringing new items in. So again, we have to wait till we work through the current notebook inventory before we can order new ones. I cannot say when that would be as of right now as it really depends on how soon they will sell out.
Q: Sunday start planners?
A: We receive very few request for Sunday start planners. In comparison, there are way more people using Monday start and requests for other sizes. So we are designing based on demand from our customers.
Q: I prefer the paper cover, would they be available as planners again?
A: I am sad that the paper covers are gone too and the decision to switch to PU cover was an extremely difficult one. However, we had to respond to the customer demand as we were receiving so many requests to switch the covers. However again with anything, we are here to listen and provide and service our customers. So if there is a demand to bring back the black linen cover, we will certainly revisit this. If you prefer paper cover, I would probably grab the notebooks now, as they might not return in the future.
Q: My spine of the planner is curving outwards. Will this be fixed in the new planner?
A: This is actually completely normal for this type of binding. The stitched binding allows the book to open flat and with use (doesn't matter if you add stickers or not) with repeated open and close, the spine will curve outwards.
Q: What does "Imperfect" mean?
A: We do our own quality control after we've received the inventory, here are some typical examples of what we deem as "imperfect."
- Grid lines not lining up, especially open spreads.
- Blemishes on the cover such as glue, stain, glitter.
- Minor scratches on the gilded edge.
- Minor print stains/blemishes on pages.
- Separation of the cover and pages (can be seen at the spine). This is a cosmetic issue and does not affect the durability of the planner.
Q: I upgraded to expedited shipping, but my order hasn't been shipped yet. Why?
A: Our standard processing time for all orders is within 5 business days, regardless of the chosen shipping option. Please be aware that this processing duration may be affected during collection launches, sale periods or seasonal rushes (i.e. Christmas). It's important to note that the processing time refers to the time required to prepare your order for shipment, which is distinct from the shipping time itself. The expedited shipping option refers specifically to the shipping service offered by the postal carrier and does not impact the processing time of your order.
Q: My country's customs agency is charging me VAT even though I have already paid for it at the point of check out.
A: Customers are solely responsible for all taxes, customs duties, and associated fees linked to imported goods. While we endeavor to assist in cases where customs claim taxes remain unpaid, customers should note potential processing or administrative fees imposed by customs authorities. It is advisable for customers to stay informed about their country's customs policies to avoid any unforeseen charges.
Q: I ordered a subscription on September 25th and its already October 13th. Why hasn't my order been shipped out yet?
A: Subscription kits are sent out around the start of the following month. For first time subscribers, the deadline is the 23rd of any given month. We need about a week to put the subscription kits together and have the shipping labels ready. Once a shipping label has been generated, you will receive a notification containing a tracking number for your reference.
Q: I am trying to log into my account and when I try to reset my password it says my email address is not found. How can that be? I have an existing subscription with you. Please help!
A: An account needs to be created by you on our website in order for you to manage your account, the link can be found here.
Q: What will be the size of the vellum calendar freebie for next year's subscription?
A: We will stick to B6 calendar I think because it's the middle size. Unfortunately we cannot do a customized subscription where you can pick your vellum calendar size as we are able to keep subscription cost low because every kit is the same so this reduces our production cost. However the digital files for these will all be available for free ahead of time, please make sure to sign up to our newsletter or be a part of our Facebook group page to gain access to these digital files.