Refund policy
Returns:
Our return policy extends for 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To qualify for a return, the item must be unused and in its original condition and packaging.
Non-returnable items:
- Final Sale Items
- Digital Printables
To initiate a return, a receipt or proof of purchase from our store is required. Please note that returns for items purchased through third-party platforms such as Facebook BST groups, Mercari, etc., are not accepted.
Refunds:
Upon receiving and inspecting your return package, we will send you an email to confirm receipt and notify you of the approval or rejection of your refund request. If approved, your refund will be processed, and a credit will be applied to your original method of payment.
Restocking Fee:
A restocking fee of 5% of the value of the unopened/unused product(s) in original condition will be applied to cover processing costs unless the product(s) are deemed defective or damaged.
Late or Missing Refunds:
If you haven’t received your refund yet, please check with your credit card issuer or bank, as there may be a processing delay before your refund is officially posted.
Sale Items:
Only regular-priced items are eligible for refunds. Sale items are non-refundable.
Returns & Exchanges:
Prior to returning items, please contact us at info@sterling-ink.com to discuss the issue with your order. Do not return items without prior communication.
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at info@sterling-ink.com for instructions.
Shipping costs for returning items are the responsibility of the customer and are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the refund amount.
For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without proper tracking.
EU Customers: Exercise your right of withdrawal here.
