We select colors and layouts based on past sales data, manufacturing feasibility, and current inventory. Some options may be limited due to production constraints or existing stock, especially as we're a small and growing shop. As inventory clears and demand evolves, we’ll reassess and expand offerings when possible.

We do our own quality control after we've received the inventory, here are some typical examples of what we deem as "imperfect."

- Grid lines not lining up, especially open spreads.

- Blemishes on the cover such as glue, stain, and glitter.

- Minor scratches on the gilded edge.

- Minor print stains/blemishes on pages.

- Separation of the cover and pages (can be seen at the spine). This is a cosmetic issue and does not affect the durability of the planner.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Please note that international shipping can take anywhere from 2-4 weeks depending on various factors. However, delivery times may fluctuate during busy seasons or if there is an increased volume of orders within the postal network.
We encourage you to reach out to us for expedited international shipping options. We'll be happy to provide an estimate and arrange an alternate shipping method. 

Our standard processing time for all orders is within 5 business days, regardless of the chosen shipping option. Please be aware that this processing duration may be affected during collection launches, sale periods, or seasonal rushes (i.e. Christmas). It's important to note that the processing time refers to the time required to prepare your order for shipment, which is distinct from the shipping time itself. The expedited shipping option refers specifically to the shipping service offered by the postal carrier and does not impact the processing time of your order.

Sometimes packages are caught up at regional processing and distribution centers and this will delay any updates with the USPS tracking information. 

For shipments outside the U.S., packages are first sent to a USPS GlobalPost domestic distribution center, where they undergo sorting, processing, and bundling before being registered for international transit. During this stage, it’s normal for tracking updates to be temporarily delayed. Once the packages make their way through the postal network, the tracking information should begin to update!

Customers are solely responsible for all taxes, customs duties, and associated fees linked to imported goods. While we endeavor to assist in cases where customs claim taxes remain unpaid, customers should note potential processing or administrative fees imposed by customs authorities. Customers should stay informed about their country's customs policies to avoid any unforeseen charges.

Our return policy extends for 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To qualify for a return, the item must be unused and in its original condition and packaging.

Non-returnable items:

• Final Sale Items
• Digital Printables

To initiate a return, a receipt or proof of purchase from our store is required. Please note that returns for items purchased through third-party platforms such as Facebook BST groups, Mercari, etc., are not accepted.

Refunds:

Upon receiving and inspecting your return package, we will send you an email to confirm receipt and notify you of the approval or rejection of your refund request. If approved, your refund will be processed, and a credit will be applied to your original method of payment.

Restocking Fee:

A restocking fee of 5% of the value of the unopened/unused product(s) in original condition will be applied to cover processing costs unless the product(s) are deemed defective or damaged.

Prior to returning items, please contact us at info@sterling-ink.com to discuss the issue with your order. Do not return items without prior communication.

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at info@sterling-ink.com for instructions.

Shipping costs for returning items are the responsibility of the customer and are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the refund amount.

For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without proper tracking.through third-party platforms such as Facebook BST groups, Mercari, etc., are not accepted.