Each product you select will contain 1 piece of clear cover (No planners or notebooks will be included)

These are made to fit our planners and notebooks.

Please reference below when choosing clear cover size.

Full Year, Five Year Diary, Daily Planner, 520 Page notebooks : Choose 520 Page option.

Half Year, Compact full year planner, 272 Page / 260 Page notebooks: Choose 272 Page option.

***Due to the nature of the plastic material, they can expand and shrink based on temperature and can also vary very slightly from cover to cover. As these were made to be a glove fit to our planners and notebooks, some might be a bit tight. However this issue can be resolved by using a blow dryer on the clear cover to relax it a bit and this would make the cover fit like a glove.

Please review the sizes in the drop down menu and select the correct size and thickness based on the notebooks and planners you have purchased from us.

For orders over $35 USD we offer:

United States: Free domestic shipping.
Canada: $6 USD flat rate shipping.
International: $8 USD flat rate shipping.
All shipping methods will include a tracking number.

Returns:

Our return policy extends for 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To qualify for a return, the item must be unused and in its original condition and packaging.

Non-returnable items:

Final Sale Items
Digital Printables

To initiate a return, a receipt or proof of purchase from our store is required. Please note that returns for items purchased through third-party platforms such as Facebook BST groups, Mercari, etc., are not accepted.

Refunds:

Upon receiving and inspecting your return package, we will send you an email to confirm receipt and notify you of the approval or rejection of your refund request. If approved, your refund will be processed, and a credit will be applied to your original method of payment.

Restocking Fee:

A restocking fee of 5% of the value of the unopened/unused product(s) in original condition will be applied to cover processing costs unless the product(s) are deemed defective or damaged.

Late or Missing Refunds:

If you haven’t received your refund yet, please check with your credit card issuer or bank, as there may be a processing delay before your refund is officially posted.

Sale Items:

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

Returns & Exchanges:

Prior to returning items, please contact us at info@sterling-ink.com to discuss the issue with your order. Do not return items without prior communication.

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at info@sterling-ink.com for instructions.

Shipping costs for returning items are the responsibility of the customer and are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the refund amount.

For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without proper tracking.

FAQ

Shipping

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

How long will it take to get my order?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Please note that international shipping can take anywhere from 2-4 weeks depending on various factors. However, delivery times may fluctuate during busy seasons or if there is an increased volume of orders within the postal network.
We encourage you to reach out to us for expedited international shipping options. We'll be happy to provide an estimate and arrange an alternate shipping method.

I upgraded to expedited shipping, but my order hasn't been shipped yet. Why?

Our standard processing time for all orders is within 5 business days, regardless of the chosen shipping option. Please be aware that this processing duration may be affected during collection launches, sale periods, or seasonal rushes (i.e. Christmas). It's important to note that the processing time refers to the time required to prepare your order for shipment, which is distinct from the shipping time itself. The expedited shipping option refers specifically to the shipping service offered by the postal carrier and does not impact the processing time of your order.

Why does my tracking information stay on “Pre-Shipment” status?

Sometimes packages are caught up at regional processing and distribution centers and this will delay any updates with the USPS tracking information.

For shipments outside the U.S., packages are first sent to a USPS GlobalPost domestic distribution center, where they undergo sorting, processing, and bundling before being registered for international transit. During this stage, it’s normal for tracking updates to be temporarily delayed. Once the packages make their way through the postal network, the tracking information should begin to update!

My country's customs agency is charging me VAT even though I have already paid for it at the point of checkout.

Customers are solely responsible for all taxes, customs duties, and associated fees linked to imported goods. While we endeavor to assist in cases where customs claim taxes remain unpaid, customers should note potential processing or administrative fees imposed by customs authorities. Customers should stay informed about their country's customs policies to avoid any unforeseen charges.

Common Planner & Notebooks

Why aren’t all planners and notebooks available in every color or layout?

We select colors and layouts based on past sales data, manufacturing feasibility, and current inventory. Some options may be limited due to production constraints or existing stock, especially as we're a small and growing shop. As inventory clears and demand evolves, we’ll reassess and expand offerings when possible.

What does "Imperfect" mean?

We do our own quality control after we've received the inventory, here are some typical examples of what we deem as "imperfect."

- Grid lines not lining up, especially open spreads.

- Blemishes on the cover such as glue, stain, and glitter.

- Minor scratches on the gilded edge.

- Minor print stains/blemishes on pages.

- Separation of the cover and pages (can be seen at the spine). This is a cosmetic issue and does not affect the durability of the planner.

Sunday start planners?

We receive very few requests for Sunday start planners. In comparison, there are way more people using Monday start and requests for other sizes. So we are designing based on demand from our customers.

Are the blemished discounted items considered sale items and not eligible for returns?

Yes, that is correct! Only regular-priced items are eligible for refunds. Sale items are non-refundable.

Clear Cover Only (PLEASE READ PRODUCT DESCRIPTION!!!)

FAQ

Shipping

Common Planner & Notebooks

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